Refund & Return Policy

Last updated: August 2, 2026

We want you to be confident ordering from House of Hensley. Please review this policy before making a purchase.

30-day return window

You may request a return within 30 days of delivery. To qualify, the item must be unused, in the same condition in which it was received, and returned with its original packaging and included components.

To begin a return, email contact.walterhensley@gmail.com with your full name, order number, reason for the return, and photographs when relevant. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery and include clear photographs of the item and packaging. We will review the issue and, when approved, arrange an appropriate replacement or refund at no additional cost.

Items that cannot be returned

For hygiene and safety reasons, used drinkware cannot be returned. We also cannot accept returns of personalized items, gift cards, items marked final sale, or products damaged through misuse, improper cleaning, accidental damage, or normal wear.

Return shipping

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs and for using a trackable delivery method. Original expedited-shipping charges, if any, are non-refundable.

Refunds

After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.

Exchanges

Because each design is produced in limited quantities, exchanges depend on availability. The fastest option is usually to return the eligible item and place a new order for the preferred design.

Cancellations and address changes

Contact us as quickly as possible if you need to cancel an order or correct an address. We cannot guarantee changes after an order has entered fulfillment or shipped.

Contact

For return or refund assistance, email contact.walterhensley@gmail.com.