Shipping Policy

Last updated: August 2, 2026

Free United States shipping

Standard tracked shipping is free for orders delivered within the United States. Orders typically arrive within 3–7 business days. During launches, holidays, or periods of unusually high demand, preparation may require additional time.

Order processing

Orders are processed on business days, excluding weekends and public holidays. You will receive an order-confirmation email after checkout and a shipping-confirmation email with tracking information once the parcel leaves our facility.

Tracking

Tracking information may take up to 48 hours to update after the carrier receives the shipment. If tracking has not updated after that period, contact us and we will help investigate.

Delivery estimates

Delivery dates are estimates rather than guarantees. Carrier congestion, weather, holidays, and other circumstances outside our control may cause delays. House of Hensley is not responsible for carrier delays, but we will assist where reasonably possible.

Addresses

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if you notice an error. Once an order has shipped, we may be unable to redirect it. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Lost or marked-delivered packages

If tracking shows delivered but the parcel cannot be located, first check around the delivery area, ask household members or neighbors, and allow one additional business day. Then contact both the carrier and our support team. We will assist with the carrier investigation, although replacement or refund eligibility depends on the investigation’s outcome.

Damaged parcels

If your parcel arrives damaged, keep the product and all packaging and email us within 48 hours with your order number and clear photographs.

International shipping

This policy applies to orders shipped within the United States. If international delivery is available at checkout, transit times, duties, taxes, and import fees may vary and are the customer’s responsibility unless checkout states otherwise.

Contact

For shipping questions, email contact.walterhensley@gmail.com.